9 general skills or competencies (Job family competencies) for Field Service Senior Manager
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Describes the principles of customer interaction in providing exceptional customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents customer interactions within the appropriate systems.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Generates ideas and actions to improve the efficiency and results of customer interaction.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs customer interaction efforts to deliver services according to customer requirements.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions valuable customer interactions to optimize consumer insights and reduce customer churn rates.
See 4 More Skill Behaviors
Skill definition-Creating mutually beneficial relationships with customers to improve their overall experience.
Level 1 Behaviors
(General Familiarity)
Documents the best practices and techniques used in creating customer relations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects customer feedback to measure customer satisfaction and ensure customer relations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Ensures accurate and prompt responses to customer complaints to maintain optimal customer relations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Determines key opportunities to build and maintain customer relationships and drive business results.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced systems and tools to improve the development of customer relations.
See 4 More Skill Behaviors
9 soft skills or competencies (core competencies) for Field Service Senior Manager
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
See 4 More Skill Behaviors
Skill definition-Driving critical activities to meet or exceed established targets.
Level 1 Behaviors
(General Familiarity)
Clearly explains the significance and rationale of why certain results matter to the business.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Focuses on attaining results despite obstacles.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Executes a flexible approach in managing work and projects to ensure cost savings while meeting goals.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs various teams in completing tasks effectively to achieve business results.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops an accountability framework to encourage employees in making decisions to drive optimal results.
See 4 More Skill Behaviors
Summary of Field Service Senior Manager skills and competencies
There are 0 hard skills for Field Service Senior Manager.
9 general skills for Field Service Senior Manager, Customer Interaction, Customer Relations, Customer Satisfaction, etc.
9 soft skills for Field Service Senior Manager, Planning and Organizing, Driving Results, Conflict Resolution, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Service Senior Manager, he or she needs to be an expert in Planning and Organizing, be an expert in Driving Results, and be an expert in Conflict Resolution.